Frequently Asked Questions (FAQs)
FAQs for Patients: Your Questions Answered
Ready to explore holistic healing with Heallink but have some questions? We’ve got you covered. Here’s everything you need to know about finding trusted care in Bristol.
🔹 1. What is Heallink, and how does it work?
Heallink is a Bristol-based platform that connects you with verified holistic therapists for natural pain relief. Simply search by your pain type (e.g., backaches, migraines or therapy (e.g., acupuncture, massage expertise), book a session instantly, and start your healing journey — all in one place.
🔹 2. Are the therapists on Heallink qualified?
Yes! Every therapist is vetted for qualifications, professional insurance, and experience. We check their credentials (like certifications from the British Acupuncture Council and ensure they meet our high standards. All therapist who listed are approved with the “Heallink Verified” badge on their profiles
🔹 3. How do I know holistic therapies will work for me?
Holistic therapies like osteopathy or reiki have helped many, including us, find relief where medication fell short. Results vary, but our verified practitioners tailor care to your needs. Read their profiles, reviews, or try a session to see what works for you.
🔹 4. How much does it cost to book a session?
Prices vary by practitioner and therapy — you’ll see the cost upfront when booking. There’s no fee to use Heallink itself; you only pay for your session. We also hold payments securely until your appointment is complete.
🔹 5. Can I cancel or reschedule my appointment?
Yes, you can cancel or reschedule through Heallink, subject to the practitioner’s policy (usually 24-48 hours’ notice). Check the booking details or message them directly via our platform.
🔹 6. What if I’m not happy with my session?
Your satisfaction matters. If something’s off, we encourage you to comment on the Review Session in providing genuine comments after the treatment. Of course, you contact us at info@heallink.co and we’ll look into it. If our holistic therapists violate our code of conduct agreement, we would reserve the rights for their verification on our Heallink platform.
🔹 7. Do I need to create an account to book?
You can browse without an account, but you’ll need a quick signup (name, email, password) to book and manage appointments. It’s free and takes less than a minute!
🔹 8. Is my personal information safe?
Absolutely. We use secure encryption to protect your data, and we never share it with third parties beyond what’s needed for your booking. See our Privacy Policy for details.
Still have questions? Reach out at info@heallink.co — we’re here to help you find relief.